FAQs
Please scroll through our FAQs for product specific questions and troubleshooting advice.
I know the model # for my APC UPS system - how do I determine which replacement battery to purchase?
Use the product finder below or click here to locate your APC UPS system part number and then you will be able to identify the corresponding part number for the replacement battery. The alternative is to locate the part number on the actual battery (inside your UPS system) and use that part number to locate the corresponding replacement .battery part number.
What is the ‘run-time’ of this battery? How long will my UPS system run if the power goes out?
Run-time will vary based on different factors. The individual UPS system being used, the size and specifications of the battery, the power consumption (load) that is being drawn as well as the age of the battery will all have an impact on the run-time.
What is the average life expectancy of a UPS battery?
A sealed lead-acid battery for a UPS system should last between 3 to 5 years before needing to be replaced.
What is the warranty on the replacement batteries from UPC?
18 Months from date of purchase.
What is the process for recycling the old battery in my UPS system?
Please re-use the packaging from the new product to return the old product using the Recycling Label provided. We responsibly recycle all the components. You can bring your old battery to any Home Depot, Best Buy or other authorized electronics retailer in your area for proper recycling..
What are the physical dimensions of the battery?
All dimensions, weights and other product information can be found on the website under the ‘Technical Specs’ tab on each product page.
Will a UPC battery void my equipment’s warranty?
NO it will not void the equipment’s warranty. Under the Magnuson-Moss Warranty Act, a manufacturer may not require the use of any brand of replacement part (including their own brand) unless the manufacturer provides the item free of charge under the terms of their warranty.
Are UPC Batteries Prop 65 compliant?
Yes
Why is the replace battery indicator on for APCRBC123-UPC or APCRBC124-UPC?
The "plug n play" connector in the UPS can be just slightly off and impact one of the battery connector blades.
Try the following steps:
1. Turn off UPS and unplug it from the wall
2. Remove the battery
3. In between the two batteries is the plastic connector
4. Inside you will see two blades, with a needle nose plier gent pull up on each one
5. Insert the battery, plug in the UPS, turn it on and wait for it to cycle on to battery and off
6. UPS should now be working properly